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Help
Your printer has been designed for ease of use. There may be occassions when
you have questions or need general printing help. This section is designed to
answer your most frequently asked questions. For additional help, press the Help
button on the Printer Properties dialog.
The installation screen did not appear
1 Make sure you click Cancel on any screens similar to in step 8 on
page 7.
2 Make sure the Compaq printer software CD is in your CD-ROM drive.
3 From the desktop, double-click My Computer.
4 Double-click the CD-ROM drive icon.
5 If necessary, double-click setup.exe.
6 Continue with in step 8 on page 7.
The memory card light is blinking
This means the printer is accessing the memory card. Do not remove the card
when the light is blinking, or you could damage the memory card.
The printer isn’t working
Try the following:
> Check the printer cable. Is it securely plugged into the printer and your
computer?
> Check the printer status:
a From the Start menu, click Settings
Printers.
b From the Printers folder, double-click the icon for your printer.
c From the Printer menu, make sure:
> Default Printer is selected.
> Pause Printing is not selected.
> If you have connected your printer to a device such as a scanner or fax
machine, disconnect the printer from that device and connect the printer
directly to your computer.