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ProLiant BL20p and p-Class system
DA-11411 World Wide — Version 4 — September 19, 2002 9
Standard Features
Service and Support
Compaq Services provides a three-year, limited warranty, including Pre-Failure Warranty (coverage of hard drives,
memory and processors) fully supported by a worldwide network of resellers and service providers. Compaq
technical assistance is available 7x24, toll free in the United States and Canada. Telephone support services may
be covered under warranty or available for an additional fee.
Note: Sever Blade Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
Note: Server Blade Enclosure and Interconnects Limited Warranty includes 3 year Parts, 3 year Labor, 3-year
on-site support.
A full range of CarePaq packaged hardware and software services:
• Installation and start up
• Extended coverage hours and enhanced response times
• System management and performance services
• Availability and recovery services
Note: For more information, customer/resellers can contact
http://www.compaq.com/services
.
Please see the following URL regarding Warranty Information For Your Compaq Products:
http://www.compaq.com/support/warranty_upgrades/web_statements/176738.html
For additional information regarding Worldwide Limited Warranty and Technical Support, please see the following
URL: ftp://ftp.compaq.com/pub/supportinformation/ejourney/176738.pdf.
Note: These Web sites are available in English only.
Note: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center at 1-800-345-1518
for details.