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1-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition
Intervoice IQ Environment Overview
Figure 1-2. Omvia Media Server within the Intervoice IQ Environment
Telephone
Network
Voice hardware, ASR, TTS are all integrated into IVR (may
be multiple servers)
Call flow/UI, company’s business logic, voice files reside on
IVR
Data integration logic to back-end systems also part of the
IVR application
Web/App
Server
Enterprise Data
ODBC, 3270, etc.
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T
T
P
/
X
M
L
,
M
Q
S
e
r
i
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,
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Internet/
Intranet
Omvia
Media Server