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60001024, Third Edition Overview 1-5
Omvia Media Server Overview
Intervoice J2EE Environment Overview
Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment
Database
Call Center/
Customer Service
Agents
Enterprise
Application
Software
Application
Server
Internet
PSTN/
Wireless
Call flow/UI, company’s
business logic, voice
files reside on
application server
Data integration logic to
back-end systems also
part of the application
server
Voice hardware,
ASR, TTS are all
integrated into
IVR (may be
multiple servers)
Web Infrastructure
H
T
T
P
Corporate
Web
Server
Voice
Browser
Omvia
Media Server