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Chapter 1 - Getting Started 3
Chapter 1 - Getting Started
A Few Notes
Please Read the Manuals
The manuals included with your IntraPort Enterprise-8 VPN Access Server contain very
important information about installing and operating the IntraPort Enterprise-8. Please read
this manual, and refer to the management reference guides as required. It’s worth the few
minutes it will take.
Also, please fill out the warranty registration card and return it to us today. This will help us
keep you informed about updates to the IntraPort Enterprise-8 and future products available
from Compatible Systems.
You can also register on the Web at http://www.compatible.com. If you’d like to be notified via
e-mail about new products and receive important news from Compatible Systems, please join
our e-mail list on the Web.
Warranty and Service
The IntraPort Enterprise-8 is covered by the Compatible Systems Integrated Support Package,
which includes a lifetime comprehensive warranty, a twenty-four hour advance replacement
program, unlimited phone support and software upgrades for the life of the product. A 24 x 7
support plan is also available.
Compatible Systems maintains copies of current software updates on the Internet. You may
download product software from the Internet at any time. For more information on down-
loading current product software, see Appendix B.
Getting Help with the IntraPort Enterprise-8
If you have a question about the IntraPort Enterprise-8 and can’t find the answer in one of the
manuals included with the product, please visit the technical support section of our Web site
(http://www.compatible.com). This site includes extensive technical resources which may
answer many of your questions. You can also request technical support by filling out a brief
form. Technical support requests received via the Web form will receive expedited treatment.
You may also call Compatible Systems Corporation or send support questions via e-mail to
support@compatible.com. Compatible Systems' phone number is listed on the front of this
guide. We will be happy to help you.