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Connect Tech Xtreme/104-Express User Manual
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5
Customer Support Overview
If you experience difficulties after reading the manual and/or using the product, contact the
Connect Tech reseller from which you purchased the product. In most cases the reseller can help
you with product installation and difficulties.
In the event that the reseller is unable to resolve your problem, our highly qualified support staff
can assist you. Our support section is available 24 hours a day, 7 days a week on our website at:
www.connecttech.com/sub/support/support.asp. See the contact information section below for
more information on how to contact us directly. Our technical support is always free.
Contact Information
We offer three ways for you to contact us:
Mail/Courier
You may contact us by letter at:
Connect Tech Inc.
Technical Support
42 Arrow Road
Guelph, Ontario
Canada N1K 1S6
Email/Internet
You may contact us through the Internet. Our email and URL addresses on the Internet are:
sales@connecttech.com
support@connecttech.com
www.connecttech.com
Note:
Please go to the Download Zone or the Knowledge Database in
the Support Center on the Connect Tech website for product
manuals, installation guides, device driver software and
technical tips.
Submit your technical support questions to our customer
support engineers via the Support Center on the Connect Tech
website.
Telephone/Facsimile
Technical Support representatives are ready to answer your call Monday through Friday, from
8:30 a.m. to 5:00 p.m. Eastern Standard Time. Our numbers for calls are:
Telephone: 800-426-8979 (North America only)
Telephone: 519-836-1291 (Live assistance available 8:30 a.m. to 5:00 p.m. EST, Monday to
Friday)
Facsimile: 519-836-4878 (on-line 24 hours)