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PR1500/ PR2200
Guaranteed Uninterruptible Power System
TROUBLESHOOTING
Problem Possible Cause Solution
Circuit breaker is tripped due
to overload.
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the circuit
breaker and then turn the UPS on.
Batteries are discharged.
Recharge the unit for at least 4
hours
Outlets do
not provide
power to
equipment
Unit has been damaged by a
surge or spike.
Recharge the battery by leaving
the UPS plugged in.
Battery is not fully charged.
Recharge the battery by leaving
the UPS lugged in.
The UPS
does not
perform
expected
runtime.
Battery is slightly worn out.
Contact CyberPower Systems
about replacement batteries at
tech@cyberpowersystems.com
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems
about replacement batteries at
tech@cyberpowersystems.com
The UPS
will not turn
on.
Mechanical problem.
Contact CyberPower Systems at
tech@cyberpowersystems.com
The serial cable is not
connected.
Connect the serial cable to the
UPS unit and an open serial port of
your computer. You must use the
cable that came with the unit.
The serial cable is connected
to the wrong port.
Try another serial port of your
computer
The unit is not providing
battery power.
Shutdown your computer and turn
the UPS off. Wait 10 seconds
and turn the UPS on. This should
reset the unit.
PowerPanel
Plus™ is
inactive (all
icons are
gray).
The serial cable is not the
cable that was provided with
the unit.
You must use the cable included
with the unit for the software.
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