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To be covered you must still be the owner of the Product at the time of the failure that results
in the claim made under this Limited Warranty.
Exclusive Remedies Under Limited Warranty.
Your exclusive remedy and CyberPower's' sole obligations are as follows for the Product:
If (a) the CyberPower Product you purchased and still own is defective in material or
workmanship under this Limited Warranty or any applicable warranty imposed by law, and
(b) all Limited Warranty requirements have been met, CyberPower will repair or replace the
Product if it proves to be defective in material or workmanship during the Warranty Period.
Making a Limited Warranty Claim.
To make a Limited Warranty claim on a Product, you must do the following:
1. Complete and return the CyberPower Warranty Registration Card, or provide
reasonable proof of purchase (for example, a sales receipt) that establishes you as the
Initial Customer (the original end-user consumer purchaser) of the Product and prove
that the Product was purchased within three (3) years of the event for which you want to
make a claim for warranty service.
2. Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower
at 5555 12th Ave. East, Suite 110, Shakopee, MN 55379, or e-mail CyberPower at
claims@cyberpowersystems.com, within ten (10) days of the event for which you want
to make a claim.
3. When you contact CyberPower, identify the Product, the Purchase Date, and request
Return Materials Authorization (RMA) information from CyberPower.
4. Pack and ship the Product to CyberPower as instructed in your RMA. Show the RMA
code on the shipping label or include it with the Product. You MUST prepay all shipping
costs and you are responsible for packaging and shipment.
CyberPower will inspect and examine the Product within ten (10) days of receipt. If the
Product is not as warranted, CyberPower will repair or replace the Product and return it to
you at CyberPower's expense, or, if CyberPower is unable to or decides not to repair or
replace the Product (if defective) within a reasonable time, CyberPower will refund to you
the full purchase price you paid for the Product (purchase receipt showing price paid is
required).
POWER CONTROL GUARANTEE
If you are the Initial Purchaser, the Power Control Guarantee provides protection for
damage to equipment connected to the Product ("Connected Equipment"), subject to
certain terms and limitations.
The Power Control Guarantee is not "first dollar" coverage. CyberPower's obligation is
reduced by any amounts that Initial Customer is entitled to recover from other sources
regarding the Connected Equipment, including insurance, other warranty, or extended
warranty coverage, whether or not the Initial Customer makes a claim for recovery, including
but not limited to a claim under any applicable insurance, other warranty, or extended
warranty.
The Limited Warranty does not cover Connected Equipment, but as is explained below, to
be covered under the Power Control Guarantee, the Connected Equipment must have been
damaged due to a failure of the Product. The Connected Equipment must have been
damaged due to a defect in materials or workmanship of the Product.
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