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Diagnosis and Debug
CyberResearch, Inc. maintains technical support lines staffed by experienced
Applications Engineers and Technicians. There is no charge to call and we will
return your call promptly if it is received while our lines are busy. Most problems
encountered with data acquisition products can be solved over the phone. Signal
connections and programming are the two most common sources of difficulty.
CyberResearch support personnel can help you solve these problems, especially if
you are prepared for the call.
To ensure your call’s overall success and expediency:
1) Have the phone close to the PC so you can conveniently and quickly take action
that the Applications Engineer might suggest.
2) Be prepared to open your PC, remove boards, report back-switch or jumper
settings, and possibly change settings before reinstalling the modules.
3) Have a volt meter handy to take measurements of the signals you are trying to
measure as well as the signals on the board, module, or power supply.
4) Isolate problem areas that are not working as you expected.
5) Have the source code to the program you are having trouble with available so
that preceding and prerequisite modes can be referenced and discussed.
6) Have the manual at hand. Also have the product’s utility disks and any other
relevant disks nearby so programs and version numbers can be checked.
Preparation will facilitate the diagnosis procedure, save you time, and avoid repeated
calls. Here are a few preliminary actions you can take before you call which may
solve some of the more common problems:
1) Check the PC-bus power and any power supply signals.
2) Check the voltage level of the signal between SIGNAL HIGH and SIGNAL LOW,
or SIGNAL+ and SIGNAL– . It CANNOT exceed the full scale range of the board.
3) Check the other boards in your PC or modules on the network for address and
interrupt conflicts.
4) Refer to the example programs as a baseline for comparing code.
Product Service • 48