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6 Quick Reference Guide
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on the bottom of your computer.
• Use the Service Tag to identify your computer when you
use
support.dell.com
or contact technical support.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
• Solutions — Troubleshooting hints and tips; articles
from technicians; online courses; and frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• How to use the Windows operating system
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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