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102 Troubleshooting
The monthly version is available as an annual subscription and is a feature of
Dell Support 3, a complimentary application that provides real-time health
scans and information on how to maintain your PC.
Both versions of PC Tune-Up are available to customers in the U.S. and
Canada. For the latest updates and to learn how to keep your computer
running at peak performance, search for the keyword PC TuneUp on
support.dell.com.
PC CheckUp
PC Checkup is a troubleshooting and diagnostic tool that provides
customized scanning and testing of your Dell computer. PC Checkup
validates if your hardware is working properly and provides automated fixes
for common configuration issues. Dell recommends that you run PC
Checkup on a regular basis or before contacting Dell for assistance. The
application creates a detailed report that can be used by Dell technicians to
resolve your issue quickly.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 159 as you complete these checks.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
• Click
Start
→
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, DVD, or BD to eliminate the possibility
that the original media is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 174.