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Troubleshooting 37
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See your Service Manual at
support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 69).
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 69).
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to
commands from the computer.
DATA ERROR — The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at
support.dell.com for more
information.
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
5 Real-time clock
failure. Possible
battery failure or
motherboard failure.
1
Replace the battery (see
your Service Manual
at support.dell.com
).
2
If the problem persists, contact Dell.
6 Video BIOS Test
Failure
Contact Dell.
7 CPU-cache test
failure
Contact Dell.
Code
(repetitive
short beeps)
Description Suggested Remedy