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To retrieve the correct code:
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Ringing and Answering, and then press .
4 Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5 Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Fax error messages on the printer control panel
Error Message: What it indicates: Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
• Resend the fax. There may have
been a problem with the quality of
the connection.
• Decrease the transmission speed
of your fax modem.
• Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
• Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
• Lower the fax quality.
• Reformat the document on
Letter-size paper.
Troubleshooting
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