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Setup and Quick Reference Guide 35
These provisions apply to Dell’s two-year limited warranty only. For provisions of any service
contract covering your system, see your invoice or the separate service contract that you will
receive.
If Dell elects to exchange a system or component, the exchange will be made in accordance
with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell
issues a Return Material Authorization Number, Dell must receive the product(s) for repair
prior to the expiration of the warranty period in order for the repair(s) to be covered by the
limited warranty.
Three-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and
components that are new or equivalent to new in accordance with industry-standard practices.
Dell warrants that the hardware products it manufactures will be free from defects in materials
and workmanship. The warranty term is three years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise,
this limited warranty does not cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by Dell, usage not in
accordance with product instructions, failure to perform required preventive maintenance, and
problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or parts added
to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell
system through Dell’s system integration department; accessories or parts that are not installed
in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice
that are Dell-branded or that are included on Dell’s standard price list are covered under this
limited warranty; all other monitors, keyboards, and mice (including those sold through the
Dell Software and Peripherals program) are not covered. Batteries for portable computers are
covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products
covered under this limited warranty that are returned to Dell’s facility. To request warranty
service, you must contact Dell’s Customer Technical Support within the warranty period. To
request warranty service, you must contact Dell’s Customer Technical Support within the
warranty period. See "Contacting Dell" or "Getting Help" in your customer documentation to
find the appropriate contact information for obtaining customer assistance. If warranty service
is required, Dell will issue a Return Material Authorization Number. You must ship the
products back to Dell in their original or equivalent packaging, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the
repaired or replacement products to you freight prepaid if you use an address in Canada, where
applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any
other storage device(s) in the product(s). Remove any removable media, such as floppy disks,
CDs, or PC Cards. Dell does not accept liability for lost data or software.