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Solving Problems 37
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Internet Options.
5 Click Network Diagnostics and perform the connectivity test.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Phone and Modems.
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
PROVIDER— Contact an Internet service provider to subscribe.
CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 50.
IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE
COMPUTER, RECONNECT THE MOUSE CABLE
1 Press <Ctrl><Esc> to display the Start menu.
2 In Windows XP, type u, and then type u again. In Windows 2000, press the
keyboard arrow keys to highlight Shut Down, and then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the
START HERE sheet for your computer.
4 Start the computer.