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Appendix 101
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and hardware
drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate
functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted
technical support, online technical support is available at
support.dell.com
. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals
1
.
Support for third-party software and peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory
Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support
service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell
limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,
third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are installed
on the computer during the manufacturing process (Microsoft
®
Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic
modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not
under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital
devices. To determine which classification applies to your computer, examine all FCC registration labels
located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards
themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class
A digital device. If
all
labels carry an FCC Class B rating as distinguished by either an FCC ID number or
the FCC logo, ( ), your computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that
FCC regulations provide that changes or modifications not expressly approved by Dell could void your
authority to operate this equipment.