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54 Solving Problems
If you cannot eject the DVD or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound
Hard drive problems
CHANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your DVD creation software.
VERIFY THAT THE CORRECT MEDIA IS IN USE — DVD+RW drives may use any CD media such as
CD-R or CD-RW, but when you use your DVD+RW drive to write to DVD media, be sure to use
DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or
incomplete write or verify operations.
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.