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Troubleshooting | 23
Troubleshooting
Battery problem
Problems
Possible causes Possible solutions
Battery does not charge
1 Check all connectors
to ensure proper
connectivity.
2 Unplug the supplied
Dell AC power
adapter from the wall
and verify that the
outlet is functioning.
3 Check all cable
connections, plug the
adapter back into the
tablet, and then plug
pack into the wall.
The tablet's temperature
is below 0°C or higher
than 35°C.
Charge the battery in an
ambient temperature
between 0°C to 35°C.
The battery or power
adapter is damaged.
Contact a Dell authorized
reseller to replace the
battery or power adapter.
Battery drains quickly
even when the tablet is
in Standby mode
If the tablet is not in
the range of a network
it can connect to, the
tablet continues to send
out signals to locate a
base station and drains
the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network
it can connect to, or
temporarily turn off the
wireless connection on
your tablet.