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Troubleshooting | 25
Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly
• The screen is dirty.
• Protective cover
prevents the tablet
from recognizing
your inputs.
• Moisten a soft,
lint-free cloth with
either water or a
display cleaner, and
wipe the surface of
the tablet until it is
clean. Do not allow
water from the cloth
to seep down to
the tablet ports or
buttons.
• Remove any
protective covers
from the touchscreen.
Network Problem
Problems Possible causes Possible solutions
No wireless connection 1 Check if the wireless
radio is on. See Wi-Fi
setting.
2 Try to get closer to the
wireless access point.
3 Reset the wireless
router if using a private
network; open the
browser to view the
landing page if using a
public network.
Slow Internet
connections
The signal strength is
not strong enough.
Move your tablet to a
different location for
better signal reception.