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24 | Troubleshooting
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is
completely discharged.
1 Charge the tablet for
at least 4 hours.
2 Press and hold the
Power button for 2
seconds.
Tablet does not turn off Press and hold the Power
button for 10 seconds
to perform a hard shut
down.
Tablet locks up Press and hold the Power
button for 10 seconds
to perform a hard shut
down.
Tablet is not responding
or behaving unexpectedly
1 Reboot the tablet.
See Turning Off Your
Tablet and Turning On
Your Tablet.
2 Refresh the tablet. See
Reset your tablet.
3 Contact Dell’s support
service. See
dell.com/support.
Tablet cannot boot into
Windows
Contact Dell’s support
service. See
dell.com/support.
Software or feature is not
working as expected
Software updates may
have been downloaded
in the background.
Restart your tablet by
swiping-in from the right
edge of the display to
access Charms and touch
Settings→ Power→
Restart to restart the tablet.