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Setup and Quick Reference Guide 35
Problems With Additional Devices and Software
If you have installed additional software or devices and are experiencing
problems with your computer, use the following procedures to solve
the problem:
• Remove or uninstall the device or software.
See the documentation that came with the device or software for
information on removing and uninstalling.
• Set your computer to Last Known Good Configuration.
For Windows NT
®
, press the spacebar when the message Press the
spacebar NOW to invoke Hardware Profile/Configuration
Recovery Menu
appears during system startup. In the Hardware
Profile/Configuration Recovery Menu, press <L> to switch to the
last known good setting, and then select your operating system.
For Windows 2000 and Windows XP, restart your computer and press
<F8> when the message
Please select the operating system
to start
appears. Highlight Last Known Good Setting, press
<Enter>, press <L>, and then select your operating system when
prompted.
See your operating system installation guide for more information.
• For Windows NT, if the first two procedures did not work, run ZZTop.
NOTICE: The following process has the potential to erase some or all of the
information on the hard drive.
To run ZZTOP, insert the ResourceCD, select Start
Resource CD Menu from the main menu, and then select
Start ZZTOP Imaging SW.
See "Using the Dell Precision ResourceCD" on page 40 for more
information on using the ResourceCD.
NOTICE: The following process erases all of the information on your
hard drive.
• If the previous procedures did not work, run a low-level format of your
hard drive.
See your operating system installation guide for more information.
• Reinstall your operating system using the operating system installation
guide and operating system CD.
See "Finding Information and Assistance" on page 5.