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System Information Guide 11
• Service Tag and Express Service
Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
•Use the Service Tag to identify
your computer when you use
support.euro.dell.com
or contact
technical support.
•Enter the Express Service Code
to direct your call when
contacting technical support. The Express Service Code is not
available in all countries.
• Use the number on the Microsoft Windows License Label if you
reinstall your operating system.
• Latest drivers for my computer
• Answers to technical service and
support questions
• Online discussions with other users
and technical support
• Documentation for my computer
Dell Support Website — support.euro.dell.com
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications,
and white papers
• Service call status and support
history
• Top technical issues for my
computer
• Frequently asked questions
• File downloads
• Details on my computer
configuration
• Service contract for my computer
Dell Premier Support Website —
premiersupport.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as
a modem)
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and click the
arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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