Filter
Top Products
Quick Reference Guide 19
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart
your computer.
Dell MediaDirect™ problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Click the question mark icon at the bottom of
the Dell MediaDirect screen to access Help.
T
O PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER — If
you purchased a DVD drive with your computer, this software should already be installed.
V
IDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option. This feature takes advantage of the
special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of
video files.
C
ANNOT PLAY SOME MEDIA FILES — Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content is digital
content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify
the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to
them. You can access licensed files in the Windows XP operating system environment.
A
DJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —
Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for
assistance (see "Contacting Dell" in your User’s Guide).
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
U
SE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS.
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU.