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Troubleshooting Tips 19
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 21).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines.
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 11.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 21).
Lockups and Software Problems
NOTE: The procedures in this document were written for the Windows default
view and may not apply if you set your Dell computer to the Windows Classic view.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the
Applications
tab.
2
Click to select the program that is no longer responding, and click
End
Ta sk
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program.