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46 Quick Reference Guide
Power Connections
Solving Problems
Dell provides a number of tools to help you if your computer does not perform as expected. For the latest
troubleshooting information available for your computer, see the Dell Support website at
support.dell.com.
If computer problems occur that require help from Dell, write a detailed description of the error, beep
codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then
contact Dell from the same location as your computer. For information on contacting Dell, see your
online User’s Guide.
For an example of the Express Service Code and Service Tag, see "Finding Information" in your computer
User’s Guide.
Express Service Code: ___________________________
Service Tag: ___________________________
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" in your online
User’s Guide and run the Dell Diagnostics before you contact Dell for technical assistance. For
information on contacting Dell, see your online User’s Guide.
NOTICE: The Dell Diagnostics works only on Dell™ computers.