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8 Contents
Dell Support Center . . . . . . . . . . . . . . . . . . . 104
Dell Support 3
. . . . . . . . . . . . . . . . . . . . 104
DellConnect
. . . . . . . . . . . . . . . . . . . . . 105
Network Assistant
. . . . . . . . . . . . . . . . . 106
PC TuneUp
. . . . . . . . . . . . . . . . . . . . . 106
PC CheckUp
. . . . . . . . . . . . . . . . . . . . 106
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 107
Optical drive problems
. . . . . . . . . . . . . . . 107
Hard drive problems
. . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems . . . . . . . . . 109
Error Messages
. . . . . . . . . . . . . . . . . . . . . 110
ExpressCard Problems
. . . . . . . . . . . . . . . . . 115
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 116
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 116
External keyboard problems
. . . . . . . . . . . . 116
Unexpected characters
. . . . . . . . . . . . . . 117
Lockups and Software Problems
. . . . . . . . . . . . 118
The computer does not start
. . . . . . . . . . . . 118
The computer stops responding
. . . . . . . . . . 118
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 118
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 118
A solid blue screen appears
. . . . . . . . . . . . 119
Dell MediaDirect problems
. . . . . . . . . . . . . 119
Other software problems
. . . . . . . . . . . . . . 120
Memory Problems
. . . . . . . . . . . . . . . . . . . . 120