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Quick Reference Guide 7
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components,
such as memory, the hard drive, and the operating
system
• Customer Care — Contact information, service call
and order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should reinstall
the DSS utility prior to installing any of the drivers. DSS
provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, optical
drives, and USB devices. DSS is necessary for correct
operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view
the appropriate support site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier support website at
premier.support.dell.com. The website may not be available
in all regions.
• How to use Windows XP
• How to work with programs and files
• Documentation for devices (such as modem)
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem
and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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