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System Information Guide 25
If you have a computer problem and are unable to access the online User’s
Guide, use the Dell Diagnostics to help you determine the cause of the
problem and to help you solve it. The Diagnostics are on the Drivers and
Utilities CD that came with your computer.
NOTE: Run the
Diagnostics before you
call Dell technical support
because the diagnostic
tests provide information
you may need when
you call.
To start the Diagnostics, perform the following steps:
1 Turn off the computer.
2 If the computer is docked, undock the computer.
3 Ensure that the computer is connected to an electrical outlet.
4 Turn on the computer with the Driver and Utilities CD in the CD,
CD-RW, or DVD drive.
5 Press to enter the system setup program as soon as the Dell logo
screen appears, and before the Microsoft Windows logo screen
appears.
NOTE: Write down your
current boot sequence in
the event you want to
restore it after running
the Dell Diagnostics.
6 Select the Boot Order page of the system setup program. Make a note
of the device currently set as the first (top) boot device, and then set
the first three devices in the boot sequence in the following order:
• Diskette Drive
• CD/DVD/CD-RW Drive
• Internal HDD
7 Save your changes and press to exit the system setup program
and restart the computer to boot from the CD.
The computer starts and automatically begins to run the Dell
Diagnostics.
8 When you have completed running diagnostics, remove the Drivers
and Utilities CD.
9 When the computer restarts, press as soon as the Dell logo
screen appears, and before the Microsoft Windows logo screen
appears.
10 In the system setup program, select the Boot Order page and reset the
boot sequence to the original order.
11 Press to exit the system setup program and restart Microsoft
Windows.
12 Remove the CD from the CD, CD-RW, or DVD drive.