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Solving Problems
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press the power button
until the computer turns off and then restart
your computer.
If a program is designed for an earlier
Microsoft
®
Windows
®
operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non-Windows XP operating system
environments.
Click 1. Start→ All Programs→ Accessories→
Program Compatibility Wizard.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard
or moving your pointer using the touch pad or
mouse, press and hold the power button until
the computer turns off and then restart your
computer.
If you have other software problems —
Back up your files immediately.•
Use a virus-scanning program to check the •
solid-state drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.