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Using Support Tools
System Messages
If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Service Manual on the
Dell Support website at support.dell.com
or see “Contacting Dell” on page 41 for
assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error see “Contacting Dell” on page 41 for
assistance.
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
See the Service Manual on the Dell Support
website at support.dell.com or see “Contacting
Dell” on page 41 for assistance.
Solid-state disk (SSD) drive failure — Possible
solid-state disk drive failure during POST, see
“Contacting Dell” on page 41 for assistance.
Solid-state disk (SSD) drive read failure —
Possible solid-state disk drive failure during
SSD boot test see “Contacting Dell” on page 41
for assistance.
Keyboard failure — Keyboard failure or loose
cable.
No boot device available — No bootable partition
on solid-state disk drive, the solid-state disk drive
connector is loose, or no bootable device exists.
If the solid-state drive is your boot device, •
ensure that the connector is connected
and that the drive is installed properly and
partitioned as a boot device.