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Contents
Memory Problems . . . . . . . . . . . . . . . . . . . . .46
Lockups and Software Problems . . . . . . . . .47
Using Support Tools. . . . . . . . . . . . . . . . . . .49
Dell Support Center. . . . . . . . . . . . . . . . . . . .49
My Dell Downloads . . . . . . . . . . . . . . . . . . . .50
System Messages . . . . . . . . . . . . . . . . . . . . .50
Hardware Troubleshooter. . . . . . . . . . . . . . .53
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .53
Restoring Your Operating System . . . . . . .58
System Restore . . . . . . . . . . . . . . . . . . . . . . .59
Dell DataSafe Local Backup. . . . . . . . . . . . .60
System Recovery Media. . . . . . . . . . . . . . . .62
Dell Factory Image Restore . . . . . . . . . . . . .63
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .65
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .66
Online Services . . . . . . . . . . . . . . . . . . . . . . .67
Automated Order-Status Service. . . . . . . . .68
Product Information. . . . . . . . . . . . . . . . . . . .68
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .69
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .71
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .73
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . . . . . .74
Specifications . . . . . . . . . . . . . . . . . . . . . . .76
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Macrovision Product Notice. . . . . . . . . . . . .82
Information for NOM, or Official Mexican
Standard (Only for Mexico). . . . . . . . . . . . . .83
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84