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Contents
Network Problems . . . . . . . . . . . . . . . . . .57
Power Problems . . . . . . . . . . . . . . . . . . . .57
Memory Problems . . . . . . . . . . . . . . . . . .59
Lockups and Software Problems. . . . . . .59
Using Support Tools . . . . . . . . . . . . . 62
Dell Support Center . . . . . . . . . . . . . . . . .62
My Dell Downloads . . . . . . . . . . . . . . . . .63
Hardware Troubleshooter . . . . . . . . . . . .64
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .64
Restoring Your
Operating System . . . . . . . . . . . . . . . 66
System Restore. . . . . . . . . . . . . . . . . . . . .67
Dell DataSafe Local Backup. . . . . . . . . . .68
System Recovery Media. . . . . . . . . . . . . . 71
Dell Factory Image Restore . . . . . . . . . . .72
Getting Help. . . . . . . . . . . . . . . . . . . . 74
Technical Support and
Customer Service. . . . . . . . . . . . . . . . . . . 75
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 75
Online Services. . . . . . . . . . . . . . . . . . . . .76
Automated Order-Status Service . . . . . . 77
Product Information. . . . . . . . . . . . . . . . . 77
Returning Items for Repair
Under Warranty or for Credit. . . . . . . . . .78
Before You Call. . . . . . . . . . . . . . . . . . . . .80
Contacting Dell. . . . . . . . . . . . . . . . . . . . .82
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . 84
Specifications . . . . . . . . . . . . . . . . . . 86
Appendix. . . . . . . . . . . . . . . . . . . . . . . 94
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . .94
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 95