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CHAPTER 6: TROUBLESHOOTING
A program stops responding or crashes repeatedly
End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click the 2. Applications tab and select the program that is no longer
responding.
Click 3. End Task.
NOTE: e chkdsk program may run when you restart the computer. Follow
the instructions on the screen.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating
system
Run the Program Compatibility Wizard:
Windows Vista
e Program Compatibility Wizard congures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
Click 1. Start (Windows Vista
®
logo) > Control Panel > Programs > Use an older
program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
System
e computer fails the POST:
e computer POST (Power On Self Test) tests the computer, insuring that it meets
the necessary system requirements and that all hardware is working properly
before starting the remainder of the boot process. If the computer passes the
POST, the computer will continue to start normally. However, if the computer fails
the POST, the computer will generate a single beep to indicate a general failure and
an error message will be displayed.
Check the AC adapter:
Ensure that the AC adapter is rmly connected to the computer and to the electrical
outlet.
e computer stops responding/a solid blue screen appears
WARNING: You might lose data if you are unable to perform an operating
system shutdown.
Turn the computer o:
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns o, then restart your computer.