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Troubleshooting 121
To begin a live session with a Dell associate:
1
Click the
Dell Support
Center icon on your computer’s desktop.
2
Click
Assistance From Dell
→
Technical Support
→
DellConnect
→
Phone
and follow the instructions.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
E
NSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
• Click
Start
and click
My Computer
.
Windows Vista
®
:
• Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 218.
ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software
and Hardware Problems" on page 149.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 113.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
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