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8 Contents
11 Troubleshooting . . . . . . . . . . . . . . . . . . . 107
Dell Technical Update Service . . . . . . . . . . . . . 107
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 107
Dell Support Center . . . . . . . . . . . . . . . . . . . 111
Dell Support 3
. . . . . . . . . . . . . . . . . . . . 112
Dell PC Tune-Up
. . . . . . . . . . . . . . . . . . 113
Dell PC CheckUp
. . . . . . . . . . . . . . . . . . 113
Dell Network Assistant
. . . . . . . . . . . . . . . 113
DellConnect
. . . . . . . . . . . . . . . . . . . . . 114
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 114
Optical drive problems
. . . . . . . . . . . . . . . 115
Hard drive problems
. . . . . . . . . . . . . . . . 116
E-Mail, Modem, and Internet Problems
. . . . . . . . . 117
Error Messages
. . . . . . . . . . . . . . . . . . . . . 119
ExpressCard Problems
. . . . . . . . . . . . . . . . . 124
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 124
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 125
External Keyboard problems
. . . . . . . . . . . . 125
Unexpected characters
. . . . . . . . . . . . . . 126
Lockups and Software Problems
. . . . . . . . . . . . 127
The computer does not start
. . . . . . . . . . . . 127
The computer stops responding
. . . . . . . . . . 127
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 127
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 127
A solid blue screen appears
. . . . . . . . . . . . 128