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Contents 9
Dell MediaDirect problems . . . . . . . . . . . . 128
Other software problems
. . . . . . . . . . . . . 129
Memory Problems
. . . . . . . . . . . . . . . . . . . . 130
Network Problems
. . . . . . . . . . . . . . . . . . . 131
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 131
Power Problems
. . . . . . . . . . . . . . . . . . . . . 132
Printer Problems
. . . . . . . . . . . . . . . . . . . . 133
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 134
Sound and Speaker Problems
. . . . . . . . . . . . . 135
No sound from integrated speakers
. . . . . . . . 135
No sound from external speakers
. . . . . . . . . 135
No sound from headphones
. . . . . . . . . . . . 136
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 136
Video and Display Problems
. . . . . . . . . . . . . . 137
If the display is blank
. . . . . . . . . . . . . . . . 137
If the display is difficult to read
. . . . . . . . . . 138
If only part of the display is readable
. . . . . . . 139
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . 139
What Is a Driver?
. . . . . . . . . . . . . . . . . . 139
Identifying Drivers
. . . . . . . . . . . . . . . . . 140
Reinstalling Drivers and Utilities
. . . . . . . . . . 140
Troubleshooting Software and Hardware
Problems in the Microsoft
®
Windows
®
XP and
Microsoft Windows Vista
®
Operating Systems . . . . 143
Restoring Your Operating System
. . . . . . . . . . . . 144
Using Microsoft
Windows System Restore . . . . 145