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8 Contents
Dell Network Assistant . . . . . . . . . . . . . . . 96
DellConnect
. . . . . . . . . . . . . . . . . . . . . 96
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 97
Optical drive problems
. . . . . . . . . . . . . . . 97
Hard drive problems
. . . . . . . . . . . . . . . . 98
E-Mail, Modem, and Internet Problems
. . . . . . . . . 98
Error Messages
. . . . . . . . . . . . . . . . . . . . . 100
ExpressCard Problems
. . . . . . . . . . . . . . . . . 105
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 105
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 106
External Keyboard problems
. . . . . . . . . . . . 106
Unexpected characters
. . . . . . . . . . . . . . 107
Lockups and Software Problems
. . . . . . . . . . . . 107
The computer does not start
. . . . . . . . . . . . 107
The computer stops responding
. . . . . . . . . . 107
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 108
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 108
A solid blue screen appears
. . . . . . . . . . . . 108
Dell MediaDirect problems
. . . . . . . . . . . . . 108
Other software problems
. . . . . . . . . . . . . . 109
Memory Problems
. . . . . . . . . . . . . . . . . . . . 110
Network Problems
. . . . . . . . . . . . . . . . . . . . 110
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 111
Power Problems
. . . . . . . . . . . . . . . . . . . . . 111
book.book Page 8 Tuesday, October 7, 2008 6:05 PM