Dell PRO11I6363BLK Tablet User Manual


 
11
Troubleshooting
Battery problem
Problems Possible causes Possible solutions
Battery does not charge
Unplug the Dell AC power
adapter from the wall and
verify that the outlet is
functioning.
Check all cable
connections and plug
back into the wall, then
back into the tablet.
Check the AC adapter LED
light to ensure if the AC
adapter is working.
Check all connectors to
ensure proper
connectivity.
If the AC adapter works and
the battery does not charge,
try to:
Remove and re-insert the
battery to ensure the
battery fits to its
connectors properly.
Replace with another
battery, if available.
NOTE: The tablet battery
requires about 4 hours to
fully charge.
The tablet's temperature is below 0 °C
or higher than 40 °C.
Charge the battery in an
ambient temperature
between 0 °C to 40 °C.
The battery or power adapter is
damaged.
Contact a Dell authorized
reseller to replace the battery
or power adapter.
Battery drains quickly even
when the tablet is in Standby
mode
If the tablet is not in the range of a
network it can connect to, the tablet
continues to send out signals to locate
a base station and drains the battery.
Temporarily turn off the
tablet.
Move the tablet in range
of a network it can
connect to, or temporarily
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