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176 Getting Help
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 179.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 178), indicating the tests that you have run and any error
messages reported by the Dell Diagnostics (see "Dell Diagnostics" on
page 101).
4
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
5
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.