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142 Getting Help
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone
system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom
of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143). If possible, turn
on your computer before you call Dell for assistance and call from a telephone at or near the computer. You
may be asked to type some commands at the keyboard, relay detailed information during operations, or try
other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation
is available.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information
Guide.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase
invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1
Visit
support.dell.com
.
2
Verify your country or region in the
Choose A Country/Region
drop-down menu at the bottom of the
page.
3
Click
Contact Us
on the left side of the page.
4
Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.