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Network problem
Problems Possible causes Possible solution
No wireless connection Your computer is not
able to properly access
a wireless signal.
1 Check if the wireless
radio is on. See
Enabling/Disabling
Wi-Fi.
2 Move closer to the
wireless access point.
3 Reset the wireless
router if using a
private network.
4 Open the browser
to view the landing
page if using a public
network, and follow
the instructions given
by the public network.
5 Try another wireless
connection.
Slow Internet The signal strength is 1 Move your computer
connections not strong enough. to a dierent location
for better signal
reception.
2 Contact your Internet
Service Provider.
42 │ Troubleshooting