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47D-Link DHP-W310AV User Manual
Section 4 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DHP-W310AV. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows® XP. If you have a dierent operating system, the screenshots on your
computer will look similar to the following examples.)
1. Why am I unable to access the web-based conguration utility?
When entering the IP address of the D-Link DHP-W310AV (192.168.0.50), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in from the factory. Your computer must be on the same IP subnet to connect to the
web-based utility. You may also enter http://dlinkapWXYZ.local. (on the Wi-Fi Conguration Card) instead of the IP address.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 7.0 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8.0 and higher
- Apple Safari 4.0 and higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect
to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows® XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information
on disabling or conguring it.