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Link in writing, the replacement Software is provided only to the original licensee, and is
subject to the terms and conditions of the license granted by D-Link for the Software.
Replacement Software will be warranted for the remainder of the original Warranty Period
and is subject to the same limitations and exclusions. If a material non-conformance is
incapable of correction, or if D-Link determines in its sole discretion that it is not practical
to replace the non-conforming Software, the price paid by the original licensee for the
non-conforming Software will be refunded by D-Link; provided that the non-conforming
Software (and all copies thereof) is first returned to D-Link. The license granted
respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for Hardware
and Software portions of D-Link's products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or
liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly
disclaim their warranty obligation pertaining to the product and in that case, the product is
being sold "As-Is" without any warranty whatsoever including, without limitation, the
Limited Warranty as described herein, notwithstanding anything stated herein to the
contrary.
Submitting A Claim: The customer shall return the product to the original purchase point
based on its return policy. In case the return policy period has expired and the product is
within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description
of the Hardware defect or Software nonconformance in sufficient detail to allow D-
Link to confirm the same, along with proof of purchase of the product (such as a copy
of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-
877-453-5465, who will attempt to assist the customer in resolving any suspected
defects with the product. If the product is considered defective, the customer must
obtain a Return Material Authorization (“RMA”) number by completing the RMA form
and entering the assigned Case ID Number at https://rma.dlink.com/
.
• After an RMA number is issued, the defective product must be packaged securely in
the original or other suitable shipping package to ensure that it will not be damaged
in transit, and the RMA number must be prominently marked on the outside of the
package. Do not include any manuals or accessories in the shipping package. D-
Link will only replace the defective portion of the product and will not ship back any
accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on
Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or
become the property of D-Link. Products shall be fully insured by the customer and
shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA
92708. D-Link will not be held responsible for any packages that are lost in transit to
D-Link. The repaired or replaced packages will be shipped to the customer via UPS
Ground or any common carrier selected by D-Link. Return shipping charges shall be
prepaid by D-Link if you use an address in the United States, otherwise we will ship
the product to you freight collect. Expedited shipping is available upon request and
provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict
compliance with the foregoing requirements, or for which an RMA number is not visible
from the outside of the package. The product owner agrees to pay D-Link’s reasonable
handling and return shipping charges for any product that is not packaged and shipped in
accordance with the foregoing requirements, or that is determined by D-Link not to be
defective or non-conforming.
What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration,
modification, tampering, negligence, misuse, faulty installation, lack of reasonable care,