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• Upon Customer’s request, Verizon Online will provide Customer with an RA and
postage-paid
package for the original Product under warranty. No Cash on Delivery (“COD”) returns
are allowed.
• After an RA number is issued, the defective Product must be packaged securely in the
provided packing material, original or other suitable shipping package, to ensure that it
will not be damaged in transit, and the RA number must be prominently marked on the
outside of the package. All accessories and manuals must be included in the shipping
package, such as the power cord and Ethernet cable.
VDI-604
Rev. 032205