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V1 13-0021
Question 13: How do I connect my cell phone, game system, or other WiFi device
to the network?
Note: See the instructions that came with your WiFi device for more information about connecting to the
Internet.
1. Open the wireless settings of the device that you want to connect to the Internet.
2. Select your wireless network name (SSID) from the list.
3. If prompted, enter the network password. This is the passkey or PSK that was created when
setting up security.
Question 14: What should I do if I can’t connect to the Internet wirelessly?
1. Look at the lights on your wireless router. They should be as follows:
The Power light should be on.
The Connected light should be solid.
The WAN light should be on and either solid or blinking.
If the lights are not correct check your connections. See Question 2 for more information.
2. If you have a Windows OS:
Click on the wireless utility icon in the taskbar in the bottom right corner of the screen, then
locate the list of Available Networks and see if your network is listed.
OR
If you have a Mac OS:
Click on System Preferences from the Apple menu, double-click the Network logo from the
System Preferences window, then select AirPort. Click the Network Name drop-down menu
to see if your network is listed.
If your network name is listed:
1. Click on the correct network name in the Available Networks list.
2. If the network has security (encryption) enabled, enter the network key.
Note: If you have forgotten your network key, you will need to restore your wireless router’s
factory settings. See Question 25 for more information.
3. Within a few seconds, your computer should connect to the network.
If your network name is not listed:
Temporarily move your computer, if possible, 5 to 10 feet away from the router. Close the
wireless configuration utility, then reopen it. If the correct network name now appears under
Available Networks, you may have a range or interference problem. See Question 1 for wireless
router placement information.
Using a computer that is connected to the router through a network cable (as opposed to
wirelessly), make sure that Broadcast SSID is enabled. This setting is found on the router's
wireless Channel and SSID configuration page. See Question 18 for information on accessing the
wireless router’s settings.