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eMachines Customer Care
eMachines is committed to delivering a great computer
experience — not only with an exciting line of affordable
performance products, but with friendly and knowledgeable
people who stand behind them.
We work hard to make your eMachines experience easy. And
that means giving you great choices, making products simple
to set up and operate right out of the box, and being there to support you
whenever you need us.
Your new eMachines notebook is protected by a warranty that’s effective from
the date of purchase. Details about your warranty are included in the box your
notebook was shipped in. Our warranty includes:
❂ guarantee on parts and labor
❂ technical support through our website, email, and telephone
If you have a question about your notebook, just ask us!
before you contact us
Please have the following information ready before you contact us:
❂ product model name and number, and serial number
You can find this information on the Customer Care label located on the
bottom of your notebook.
❂ exact text of any applicable error messages
Please copy down the exact text of your error messages. This will help us
diagnose and solve your problem.
❂ operating system type and version
To find this information, click Start, right-click My Computer, and then select
Properties.