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PN 9033946 Page 5 of 5
Getting Help
For additional support related to the module or this document, contact Enterasys Networks using
one of the following methods:
/
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
Enterasys Networks, Inc.
50 Minuteman Road
Andover, MA 01810
2004 Enterasys Networks, Inc. All rights reserved.
Part Number: 9033946 February 2004
ENTERASYS NETWORKS, ENTERASYS MATRIX, LANVIEW, WEBVIEW, and any logos associated therewith, are trademarks
or registered trademarks of Enterasys Networks, Inc. in the United States and other countries.
All other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies.
World Wide Web http://www.enterasys.com/support
Phone 603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail support@enterasys.com
To expedite your message, type [eth] in the subject line.
To send comments or suggestions concerning this document to the Technical Writing
Department: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.