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24 Clearing Paper Jams
Clearing Paper Jams
1. Turn off the printer and open the front or back printer cover (depending on
the tractor currently being used).
2. Tear off the fresh supply of paper at the perforation nearest the paper entry
slot.
3. Gently pull the paper out of the printer. Remove any remaining pieces of
paper.
4. Close the printer cover and turn on the printer. Make sure the Paper Out
light is not flashing and the Pause light is off.
Where To Get Help
If your Epson printer is not operating properly and you cannot solve the
problem using the troubleshooting information, see the contact information
below. Epson provides technical assistance 24 hours a day through the electronic
support services and automated telephone services listed below.
To speak to a technical support representative, dial:
❏ U.S.: (562) 276-4322, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
❏ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Toll or long distance charges may apply. Before you call, please have the
following information ready:
❏
Product name (Epson DFX-9000)
❏ Product serial number (located on the back of the printer)
❏ Proof of purchase (such as a store receipt) and date of purchase
❏ Computer configuration
❏ Description of the problem
You can purchase ribbon cartridges, paper, and accessories from an Epson-
authorized reseller. For product information and to find the nearest authorized
reseller, please call 800-GO-EPSON (800-463-7766) or browse our catalog of
products at www.epson.com, select the product you are interested in, and
click “Where to Buy.” To purchase online, please visit the Epson Store at
www.epsonstore.com (U.S. sales only). In Canada, please call 800-463-7766
for a reseller referral.
Service Access
World Wide Web From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
Automated Telephone
Services
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have
a touch tone telephone and call (800) 922-8911. Use the
following Epson SoundAdvice
SM
Express Code to quickly select
the DFX-9000 in SoundAdvice: 70620.
SM