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62 Troubleshooting
Printing or printout quality problems
The Pause light is off but the printer does not print.
Cause What to do
The interface cable is not
plugged in securely.
Check that both ends of the cable
between the printer and the computer
are plugged in securely. If the cable is
connected correctly, run a self test as
described in “Printing a Self Test” on
page 73.
Your interface cable does not
meet the printer and/or
computer specifications.
Use an interface cable that meets the
requirements of both the printer and
computer. See the Setup Sheet and your
computer documentation.
Your software is not properly
set up for your printer.
Make sure that your printer is properly
selected in your application software. If
necessary, install or reinstall the printer
driver software. Refer to the Setup Sheet
for detailed instruction.
The Paper Out and Pause lights are on and the printer does not
print.
Cause What to do
The printer is out of paper for
the selected paper source.
Make sure the correct paper source is
selected by the paper release lever, and
load paper in the current paper source.
Press the Pause button to resume
printing.
Paper on the paper guide is
positioned too far to the left,
right or inside for the paper
sensor to detect it.
Move the paper a little to the right, left
or inside. When it is positioned
properly, the Paper Out and Pause
lights go off.