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32 Solving Problems
■ If paper jams, press the paper button for several seconds to clear the jam.
If that doesn’t work, open the cover and pull the paper out from the front,
including small pieces that may have torn off. Reload the paper and press the
paper button.
■ Heavily saturated prints may curl, causing a paper jam when printing on both
sides of the paper.
■ Make sure you use new, smooth, high-quality paper, loaded printable side up.
■ Don’t load paper above the arrow mark inside the left edge guide.
■ Place the paper against the right edge, behind the tab. Slide the left edge guide
against it, but not too tightly.
Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table.
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7525, 6 AM to 8 PM, Pacific Time, Monday through Friday
and 7
AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Toll or long distance charges may apply.
Service Access
World Wide
Web
From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day,
seven days a week. To use these services, you must have a touch
tone telephone and call (800) 922-8911. Your Epson SoundAdvice
SM
Express Code is 70640. Use this code to quickly select the Epson
Stylus C68 in SoundAdvice.
C68 Quick Guide.book Page 32 Wednesday, June 8, 2005 3:21 PM